Frequently Asked Questions
The ARES Solution Sleep Apnea Testing Device
Which Home Sleep Testing Device do you use?
Why are there so many questions on the risk assessment and check out process?
Can I pay with my FSA or HSA card?
Who is PWNHealth?
Is a prescription required for a Home Sleep Test?
Do you take insurance?
What happens after I submit my order?
What if I have questions for the authorizing physician network?
What determines if I’m a candidate for home sleep testing or not?
Where can I learn more about sleep apnea?
How do you treat obstructive sleep apnea(OSA)?
How will I receive/return my sleep study kit?
Each testing kit includes a prepaid USPS envelope to return the device. It can be picked up during your daily home mail delivery or dropped off at any USPS shipping location.
Do I need to sleep on my back?
How many nights do I sleep with the device?
What materials/assistance will I be given to help me with the sleep study?
The sleep study kit will have a step-by-step pamphlet.
A delivery confirmation email will contain the link to our ARES Patient Use tutorial video.
24hr technical support with a live representative will also be available.
How many hours do I need to sleep with the device on a given night?
How do I get my sleep test results?
What do I do when I receive my results?
How do I use the ARES home sleep device?
How do I turn the device ON?
Can I stop the recording?
Recording does not need to pause or be stopped for brief out of bed activities such as using the restroom or rehydrating. Just leave the device on your head.
Data recorded will not be deleted if the device is turned OFF.
Should I turn the device OFF in the morning?
What happens if the device alarms during the night and will not stop?
If the prompt does not stop after you follow its instruction, first try turning the device OFF by pushing and holding the power button for 3 seconds, wait about 20 seconds and turn it ON again.
If turning the device OFF/ON does not resolve the issue please reference the information shipped with your device. If you continue to have problems you can contact our 24hr technical support line at 866-875-9765. If it is the middle of the night it is fine to turn off the device and wait and contact the support team the next day.